New Release

Introducing AI Agent for Ecommerce: Sell more. Support faster. Grow smarter.

Grow your business with AI-Powered customer service platform

Accelerate business growth with Zentro Desk—an AI-driven software that transforms customer support by automating responses, improving efficiency, and elevating service quality

14 days free trial. No Credit Card Required

★★★★★4.8 · Rated by 30+ businesses

Back-to-back High Performer Awards winter and spring 2025

Unified smart inbox powered by
instant messaging

Smart Inbox is an omnichannel powerhouse, blending instant messaging with advanced tools to deliver seamless, personalized support for agents, admins, and customers alike. It's built to make your service faster, smarter, and more effective

Centralized inbox

Effortlessly engage and respond with seamless messaging across platforms.

Inbox

Ayesha K.

🟢 Active

Ali M.

📘 Active

Sara A.

🟣 Active

Usman R.

🌐 Active

Ayesha Khan

● WhatsApp

AI Active

Where is my order #1234?

🤖

Your order ships today by 5 PM! 📦

Thank you! 🙏

Write a message...

Channel integration

Connect platforms like Facebook, WhatsApp, Instagram, and more to manage all your conversations in one place seamlessly.

shift

ctrl

alt

Keyboard shortcuts

Boost productivity with customizable keyboard shortcuts for faster navigation.

Ctrl

Shift

Voice note

Enable seamless communication with voice notes, allowing both customers and support teams to connect more personally and efficiently.

👁️ Visitors↑ 32.1%

120,010

03-0710-1417-2124-28

AI-powered analytics

Monitor real-time conversations and proactively engage with customers.

Ticketing system

Streamline support with a flexible ticketing system for efficient issue tracking and resolution

Ticket #12345222

Broken product return queries

Ayesha Khan · WhatsApp

UrgentReturnOpen

Ticket #12345223

Order not received after 5 days

HighDelivery

AI AGENT

AI Agent for better, faster &
smarter conversations

Meet the next evolution of chatbots. Zentro Desk AI agents go beyond support to handle orders, cancellations, delivery updates, and returns — autonomously, 24/7.

🤖

Introducing AI Agent

Always on

Active

Can I cancel order #9821?

🤖

Sure! Cancellation for order #9821 confirmed ✅. Refund initiated within 2-3 days.

Where is my parcel?

🤖

Your order is out for delivery — expected by 4 PM today. Tracking: TRK-5532 📦

Do you have rosemary oil in stock?

🤖

Yes! Rosemary Oil is in stock — 200ml bottle. Want me to help with anything else? 🌿

847

Queries handled

<3s

Avg response

12%

Escalations

🛍️ Shopify

🛒 WooCommerce

📝 WordPress

☁️ Salesforce

Deep system integration

Connect your AI agent to your order management, CRM, and any backend via API.

⏰ Business Hours

📅 Appointment

🌐 Multi-language

📊 Dynamic data

⚡ Condition

Dynamic actions

Cancel orders, check delivery status, process returns — all from within the chat.

🌍

Multilingual support

Respond in Urdu, English, or any language — automatically matched to the customer.

🧠

Introducing Brain AI

Large language model powered agents that make interactions contextual and intelligent.

🤝

Human handover

AI seamlessly hands over to human agents when needed, with full context preserved.

Over 40+ businesses trust Zentro Desk

Happy customer voices

“With Zentro Desk, we were able to handle 85% of our support queries. We noticed a significant increase in the satisfaction rate and happier customers.”

Md. Faridul Amin

Head of Ecommerce & Omnichannel Operations, Transcom Digital

years of continuous support

more customer engagement

80%

customer satisfaction score